Ilum Experience Home

Located in the eclectic Palermo district, the nondescript exterior is juxtaposed against the chic, modern interior. The rooms are generously sized and have a minimalist feel. Very comfortable bed and well appointed bathrooms. The staff is very accommodating and helpful. After checking out and storing my luggage at the hotel, the staff offered my the use of the gym changing room to shower and change my clothes before heading to the airport. Great customer service.

Gym was open 24 hours, breakfast was terrific (I’ve seen complaints but it is smaller than most options but it had everything I wanted, and the things it had were great - especially the eggs), the staff were fantastic too.

the front desk staff: Austin and Miracle (their names in English) were out of this world. They went above and beyond in helping us from helping us get our room a little early, to showing us the spa facilities where we were able to clean up from our travels until we were in our room, to the incredible pool outside the lobby where we sunned in the awesome BA warmth while we waited for the room. Then Miracle helped us when our tour guide ran late, running interference on the phone for us and Austin helped us negotiate the taxi system. Given we don’t know Spanish ( I know, I know mistake on our part) they were wonderful to assist us during our stay. We thoroughly enjoyed the room, the pool and the breakfast. all was comfortable, clean and spacious. A hidden gem.

The staff were excellent, so friendly and helpful! The pool area was lovely to come back to at the end of the day for a dip to cool off. The beds were so comfortable and the room was quiet. Can’t fault it! We really enjoyed our stay.

Excellent boutique hotel that’s not super busy or fussy and in a fantastic location in Palermo Hollywood. The rooms are a nice size with strong water pressure. Staff is extremely attentive and friendly.